Refund and Returns Policy

Thank you for shopping at Shopzserne! We are committed to ensuring that you are completely satisfied with your purchase. If for any reason you are not happy with your order, please review our refund and return guidelines below.

1. Eligibility for Returns

We accept returns for eligible purchases under the following conditions:

• Request Period: Returns must be requested within 30 days of receiving the product.
• Condition of Items: The item must be unused, undamaged, and in its original packaging. All accessories, instructions, and tags must be included.
• Proof of Purchase: A valid order number or receipt must be provided for returns.

Note: Items that show signs of use, damage caused by the customer, or missing parts may not qualify for a return or refund.

2. Non-Refundable Items

Certain items are not eligible for returns or refunds, including:

• Customized or made-to-order items.
• Items marked as "Final Sale" or "Non-Refundable" at the time of purchase.
• Items that have been used, altered, or assembled incorrectly by the customer.

3. How to Request a Return

If you wish to return an item, please follow these steps:

1. Contact Us: Reach out to our customer service team at [email protected] or call +1 804-944-5417 with your order details and a description of the issue.
2. Return Authorization: Once your return request is approved, we will provide you with a return authorization and return address instructions.
3. Return the Item: Carefully package the item in its original packaging, ensuring it is secure to prevent damage during shipping.
4. Inspection & Approval: Upon receiving the returned item, our team will inspect it to ensure it meets the return conditions.
5. Refund Processing: Once the return is approved, we will process your refund to the original payment method. Refunds may take 7-10 business days to appear in your account.

4. Return Shipping Costs

• Customer Responsibility: Return shipping is generally the responsibility of the customer unless the item is defective, damaged, or incorrect.
• Prepaid Labels: In cases where we provide a prepaid return label, the cost of return shipping will be deducted from your refund.

5. Damaged or Defective Items

If your product arrives damaged or defective, please contact us within 7 days of delivery. You may be eligible for a replacement, repair, or full refund at no additional cost to you. To assist with the process, please provide clear photos or videos of the damage.

6. Cancellations and Order Modifications

• Before Shipping: If you need to cancel or modify your order before it has shipped, please contact us as soon as possible.
• After Shipping: Once your order has been shipped, it cannot be canceled. You may return the item following the process outlined above.

7. Refund Processing Time

• Refunds will be issued to your original payment method after the return is inspected and approved.
• Processing of refunds may take 7-10 business days from the date we approve the return.

8. Contact Us

If you have any questions about our refund and returns policy or need assistance with a return, please reach out to us:

• Email: [email protected]
• Phone: +1 804-944-5417
• Address: 997 Allene Ave. SW, Atlanta, GA 30310, United States

We are here to help and want to ensure your shopping experience with Shopzserne is as smooth as possible.

Thank you for choosing Shopzserne!