Shipping Policy

At Shopzserne, we are committed to providing a smooth and efficient shipping experience for all of our customers. Below are the details regarding our shipping practices, so you know what to expect when placing an order.

1. Shipping Methods and Costs

We offer two shipping options to meet your needs:

• Standard Shipping:

  • Cost: $10.00 for orders between $0.00 - $60.00
  • Free Shipping: Orders over $60.00 qualify for free standard shipping.
  • Estimated Delivery Time: 7-15 business days.
  • Available for most locations.

• Expedited Shipping:

  • Cost: $20.00
  • Estimated Delivery Time: 3-7 business days.
  • For customers who need faster delivery.

2. Order Processing Time

• Orders are typically processed within 1-2 business days of receiving payment.
• Once your order is processed, you will receive a shipping confirmation email with tracking information.

3. Shipping Restrictions

• We currently offer shipping within the United States.
• We do not ship to P.O. Boxes, so please ensure your shipping address is a valid physical address.

4. Tracking Your Order

• Once your order has been shipped, we will send you a tracking number via email, so you can track your order's progress.
• You can use the tracking number on our website or directly with the shipping carrier to check the status.

5. Shipping Delays

• While we aim to get your orders to you as quickly as possible, there may be occasional delays due to factors beyond our control (e.g., weather, holidays, carrier issues). If you experience a delay, we will notify you as soon as we are aware.

6. Lost or Damaged Packages

• If your package is lost or damaged during shipping, please contact our customer support team immediately at [email protected] or +1 804-944-5417.
• We will work with you to resolve the issue and may provide a replacement or refund depending on the situation.

7. International Shipping

• Currently, we do not offer international shipping. We only ship within the United States at this time.

8. Contact Us

If you have any questions or concerns about shipping or need assistance with your order, feel free to contact us:

• Email: [email protected]
• Phone: +1 804-944-5417
• Address: 997 Allene Ave. SW, Atlanta, GA 30310, United States

Thank you for shopping with Shopzserne! We appreciate your business.